WellFab Services Ltd. Privacy Policy

Effective Date: August 31, 2026
 

WellFab Services Ltd. respects your privacy and is committed to protecting the personal information collected through our website, services, applications, business operations, and communications.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and how we protect it.
 

Information We May Collect

Depending on your relationship with WellFab Services Ltd., we may collect information such as:

• Name

• Email address

• Telephone or mobile number

• Company or organization

• Job title

• Project information

• Site information

• Service Order information

• Site contact information

• Documents provided in connection with a project or service

• Communications with WellFab

• Website inquiries

• SMS communication preferences

• SMS consent information

• Information submitted through WellFab Connect

How We Use Personal Information

WellFab Services Ltd. may use personal information to:

• Respond to inquiries

• Provide requested services

• Prepare quotations or proposals

• Manage customer relationships

• Coordinate projects and Service Orders

• Assign technicians

• Communicate project and site information

• Send operational notifications

• Send schedule and assignment updates

• Provide customer or technical support

• Maintain business and project records

• Improve our website, systems, and services

• Protect the security of our systems

• Meet contractual, safety, legal, and regulatory requirements
   

SMS and Mobile Information

WellFab Services Ltd. may collect mobile numbers from employees, technicians, contractors, customers, or other authorized contacts when necessary for business communications.

SMS messages may include Service Order assignments, schedule updates, job notifications, operational reminders, and other work-related communications.

Message frequency may vary. Message and data rates may apply.

Recipients may reply STOP to opt out or HELP for assistance.
 

Mobile Information Sharing

No mobile information will be shared or sold with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers used solely to facilitate the delivery of requested messaging services where necessary.

WellFab Services Ltd. does not sell mobile telephone numbers or SMS consent information.
 

SMS Service Providers

WellFab Services Ltd. may use third-party communications providers solely to facilitate the delivery of SMS notifications and other operational communications.

These service providers may process information necessary to transmit messages on WellFab's behalf.

They are not authorized by WellFab Services Ltd. to use mobile information or SMS consent information for their own marketing or promotional purposes.
 

Sharing of Personal Information

WellFab Services Ltd. does not sell personal information.

We may share limited personal information with trusted service providers when necessary to operate our business, including providers supporting:

• Website hosting

• Information technology

• Business applications

• Email delivery

• SMS delivery

• Data storage

• Professional services

Information may also be disclosed when required by law, regulation, legal process, or to protect the rights, property, security, or safety of WellFab Services Ltd., its employees, customers, or others.
 

Information Security

WellFab Services Ltd. uses reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No electronic system or transmission method can be guaranteed to be completely secure.
 

Information Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services

• Managing projects

• Maintaining business records

• Meeting contractual obligations

• Meeting legal or regulatory requirements

• Resolving disputes

Information that is no longer reasonably required may be securely deleted or anonymized where appropriate.
 

Your Choices and Rights

Depending on applicable law, individuals may have the right to request access to or correction of certain personal information maintained by WellFab Services Ltd.

Questions or requests regarding personal information may be sent to:

services@wellfab.ca
 

SMS Opt-Out

Recipients can stop receiving SMS communications at any time by replying:

STOP

For assistance, reply:

HELP

or contact:

services@wellfab.ca

Opting out of SMS does not necessarily stop other legitimate business communications such as email, telephone, in-app notifications, or communications required to perform an existing service or contractual obligation.
 

External Links

The WellFab website may contain links to external websites.

WellFab Services Ltd. is not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those websites separately.
 

Changes to This Privacy Policy

WellFab Services Ltd. may update this Privacy Policy from time to time.

Changes will be published on this page together with an updated effective date.
 

Contact Us

For questions regarding this Privacy Policy or the handling of personal information:

WellFab Services Ltd.
Website: www.wellfab.ca
Email: info@wellfab.ca